Cisco Unified Communications Essential Operate Services help you maintain the high availability, security, and operational efficiency of your Cisco Unified Communications network. Highly trained and knowledgeable experts provide around-the-clock technical support to guide your IT staff through the process of resolving Cisco Unified Communications hardware and software component-related issues.

SERVICE OVERVIEW

The Cisco Unified Communications family of voice and IP communications products and applications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure. Part of the Cisco Lifecycle Services framework, Cisco Essential Operate Services can help you quickly resolve incidents across your IP Communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity. The service is composed of two options:

• Unified Communications for software applications
• Unified Communications software application and server support
• Wireless LAN Radio Frequency Assessment Service

• Full-time telephone and remote technical and maintenance support services
• Maintenance and minor release updates
• Cisco.com knowledge base, including access to Software Advisor, Technical Assistance Center (TAC) Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, and the TAC newsletter

• Advanced hardware replacement (with the option of an onsite field engineer)